FAQs

The Fenway is a heritage hostel offering clean, comfortable shared accommodation for travellers. We focus on high standards of cleanliness, well-maintained shared spaces, and a calm, welcoming environment.

  • The Fenway is ideal for independent travellers and backpackers exploring Launceston and Tasmania who value character, heritage and a simple, good value stay.

  • Yes! We offer a simple complimentary breakfast as part of your stay with us.

    Breakfast is available in The Den until 11am daily.

  • Yes, absolutely – you’re welcome to drop your bags before check-in. We have a Bag Drop Box located at the front of the building, with clear instructions on the signage above for how to use it.

  • At The Fenway, we keep things simple, clean and comfortable.

    • Rooms: We offer a mix of shared dorm-style rooms and private rooms, all with comfortable beds and storage for your belongings.

    • Bathrooms: Bathrooms are shared and regularly cleaned throughout the day for comfort and hygiene.

    • Kitchen & Food: We offer basic tea & coffee and light refreshment preparation in The Den, as well as more heavy duty meal preparation in our makeshift cooking facilities in The Courtyard. A brand new Guest Kitchen is on our list of additions in the very near future - watch this space and thank you for your patience!

    • Common areas: Our shared spaces are designed for relaxing and socialising, with comfortable seating and a calm atmosphere. A brand new Guest Lounge is on our list of additions in the very near future - watch this space and thank you for your patience!

    • Wi-Fi & Essentials: Free Wi-Fi is available throughout the property, along with basic essentials to make your stay convenient.

    We aim to provide everything you need for a hassle-free stay, without overcomplicating things — clean, simple and welcoming.

  • Check-in: From 3pm

    Check-out: By 11am

  • The Fenway is situated at 20 Lindsay Street in Invermay (Launceston) – within easy walking distance to the UTAS Stadium, City Park, CBD, The Seaport, QVMAG, public transport, shops and local cafés.

  • The Fenway is a three-storey, heritage building and, as such, has some physical limitations. We do not have a lift.

    If you have accessibility requirements, please contact us before booking so we can provide clear information and help you decide whether The Fenway is the right fit for your stay.

    Our Ground Floor rooms and beds are our most accessible.

  • The Fenway is perfectly suited to short-term stays, we do not offer long-term options greater than 1 week at a time.

  • We do not have on-site parking. Free and paid street parking options are available in surrounding streets.

    Please be careful to check street signage for any parking restrictions.

  • Our standard rates are fully refundable and transferable up until 24 hours prior to your stay – so if you need to cancel your stay before this 24 hour window then it is 100% refundable and a refund will be provided within 7 business days. 

    If you need to cancel within the 24 hour non-refundable period – unfortunately we cannot refund, transfer or provide a credit for your stay for any reason. Our cancellation policy applies in all circumstances and we highly recommend taking out travel insurance to ensure you’re covered if you have to cancel within 24 hours.  

    You will notice that most properties offer a 3-day or 7-day non-refundable window, in response to the uncertainty of the past couple of years we have chosen to be extremely flexible requiring just 24 hours notice for cancellations, so that you can book with confidence. 

    Please note that our cancellation policies apply for all situations, including COVID related cancellations. The only exception is in the case of a government-mandated lock-down impacting our property directly, in this case we would provide a full refund (although hopefully these are a thing of the past!).

  • We love animals but we chose to make this a pet-free place to stay!  Therefore we have a strict ‘no pets’ policy and we cannot make any exceptions to this rule.  Thank you for understanding.

  • Bathrooms at The Fenway are shared and located on every level of the building.

    Some levels have separate shower and toilet cubicles, while others have fully enclosed individual bathrooms. All bathrooms are cleaned regularly and designed for comfortable shared use.

  • Yes. To complete Online Check-in and receive your access details, you'll need to scan your original government-issued photo ID. The name on your ID must match the name on your booking confirmation.

    For security reasons, screenshots, photocopies and photos of identification documents cannot be accepted.

  • The Fenway currently operated with a virtual reception.

    If you need to contact our team before or during your stay, the best ways to reach us are:

    We monitor messages throughout the day and will respond as soon as possible.

    For urgent after-hours emergencies only, an emergency phone is available on-site.

  • Quiet hours are from 9pm to 8am.

    The Fenway offers a calm, respectful environment for travellers. Please keep noise to a minimum during quiet hours and be considerate of other guests when using shared spaces.