FAQs

The Fenway is a heritage hostel offering clean, comfortable shared accommodation for travellers. We focus on high standards of cleanliness, well-maintained shared spaces, and a calm, welcoming environment.

  • The Fenway is ideal for independent travellers and backpackers exploring Launceston and Tasmania who value character, heritage and a simple, good value stay.

  • At The Fenway, we keep things simple, clean, and comfortable.

    • Rooms: We offer a mix of shared dorm-style rooms and private rooms, all with comfortable beds and storage for your belongings.

    • Bathrooms: Bathrooms are shared and regularly cleaned throughout the day for comfort and hygiene.

    • Kitchen & Food: We offer basic tea & coffee and light refreshment preparation in The Den, as well as more heavy duty meal preparation in the courtyard.

    • Common areas: Our shared spaces are designed for relaxing and socialising, with comfortable seating and a calm atmosphere.

    • Wi-Fi & Essentials: Free Wi-Fi is available throughout the property, along with basic essentials to make your stay convenient.

    We aim to provide everything you need for a hassle-free stay, without overcomplicating things — clean, simple and welcoming.

  • The Fenway is in Invermay (Launceston) - in easy walking distance to the UTAS Stadium, City Park, CBD, The Seaport, QVMAG, public transport, shops and local cafés.

  • The Fenway is a three-storey, heritage building and, as such, has some physical limitations. We do not have a lift.

    If you have accessibility requirements, please contact us before booking so we can provide clear information and help you decide whether The Fenway is the right fit for your stay.

    Our Ground Floor rooms and beds are our most accessible.

  • Check-in: From 3:00pm

    Check-out: By 11:00am

    Check-in instructions are sent to guests prior to arrival.

  • The Fenway is perfectly suited to short-term stays, we do not offer long-term options greater than 1 week at a time.

  • We do not have on-site parking. Free and paid street parking options are available in surrounding streets.

    Please be careful to check for parking restrictions.

  • Our standard rates are fully refundable and transferable up until 24 hours prior to your stay – so if you need to cancel your stay before this 24 hour window then it is 100% refundable and a refund will be provided within 7 business days. 

    If you need to cancel within the 24 hour non-refundable period – unfortunately we cannot refund, transfer or provide a credit for your stay for any reason. Our cancellation policy applies in all circumstances and we highly recommend taking out travel insurance to ensure you’re covered if you have to cancel within 24 hours.  

    You will notice that most properties offer a 3-day or 7-day non-refundable window, in response to the uncertainty of the past couple of years we have chosen to be extremely flexible requiring just 24 hours notice for cancellations, so that you can book with confidence. 

    Please note that our cancellation policies apply for all situations, including COVID related cancellations. The only exception is in the case of a government-mandated lock-down impacting our property directly, in this case we would provide a full refund (although hopefully these are a thing of the past!).

  • We love animals but we chose to make this a pet-free place to stay!  Therefore we have a strict ‘no pets’ policy and we cannot make any exceptions to this rule.  Thank you for understanding.

  • Bathrooms at The Fenway are shared and located on every level of the building.

    Some levels have separate shower and toilet cubicles, while others have fully enclosed individual bathrooms. All bathrooms are cleaned regularly and designed for comfortable shared use.