FAQs

The Fenway is a heritage hostel offering clean, comfortable shared accommodation for travellers. We focus on high standards of cleanliness, well-maintained shared spaces, and a calm, welcoming environment.

  • The Fenway is ideal for independent travellers and backpackers exploring Launceston and Tasmania who value character, heritage and a simple, good value stay.

  • Check-in: From 3pm

    Check-out: By 11am

  • Yes, absolutely – you’re welcome to drop your bags before check-in. We have two options available:

    Bag Drop Box

    We have a secure Bag Drop Box located at the front of the building, with clear instructions on the signage above for how to use it.

    The Den

    You're also welcome to access The Den, our guest area, before check-in. It's a comfortable space where you can relax and leave your luggage while waiting for your key to be ready.

    You'll receive the front door access code in your arrival email on the morning of check-in.

    Room keys are available from 3pm, with reception open from 3pm–5pm.

  • We do not have on-site parking. Free and paid street parking options are available in surrounding streets.

    Please be careful to check street signage for any parking restrictions.

  • Our standard rates are fully refundable and transferable up until 24 hours prior to your stay – so if you need to cancel your stay before this 24 hour window then it is 100% refundable and a refund will be provided within 7 business days. 

    If you need to cancel within the 24 hour non-refundable period – unfortunately we cannot refund, transfer or provide a credit for your stay for any reason. Our cancellation policy applies in all circumstances and we highly recommend taking out travel insurance to ensure you’re covered if you have to cancel within 24 hours.  

  • The Fenway is a three-storey, heritage building and, as such, has some physical limitations. We do not have a lift.

    If you have accessibility requirements, please contact us before booking so we can provide clear information and help you decide whether The Fenway is the right fit for your stay.

    Our Ground Floor rooms and beds are our most accessible.

  • Yes! We offer a simple complimentary breakfast as part of your stay with us.

    Breakfast is available in The Den until 11am daily.

  • At The Fenway, we keep things simple, clean and comfortable.

    • Rooms: We offer a mix of shared dorm-style rooms and private rooms, all with comfortable beds and storage for your belongings.

    • Bathrooms: Bathrooms are shared and regularly cleaned throughout the day for comfort and hygiene.

    • Kitchen & Food: We offer basic tea & coffee and light refreshment preparation in The Den, as well as more heavy duty meal preparation in our makeshift cooking facilities in The Courtyard. A brand new Guest Kitchen is on our list of additions in the very near future - watch this space and thank you for your patience!

    • Common areas: Our shared spaces are designed for relaxing and socialising, with comfortable seating and a calm atmosphere. A brand new Guest Lounge is on our list of additions in the very near future - watch this space and thank you for your patience!

    • Wi-Fi & Essentials: Free Wi-Fi is available throughout the property, along with basic essentials to make your stay convenient.

    We aim to provide everything you need for a hassle-free stay, without overcomplicating things — clean, simple and welcoming.

  • The Fenway is situated at 20 Lindsay Street in Invermay (Launceston) – within easy walking distance to the UTAS Stadium, City Park, CBD, The Seaport, QVMAG, public transport, shops and local cafés.

  • The Fenway is perfectly suited to short-term stays, we do not offer long-term options greater than 1 week at a time.

  • Bathrooms at The Fenway are shared and located on every level of the building.

    Some levels have separate shower and toilet cubicles, while others have fully enclosed individual bathrooms. All bathrooms are cleaned regularly and designed for comfortable shared use.

  • The Fenway is a shared space, so we have a few simple house rules and etiquette guidelines to keep things safe, social and respectful for everyone.

    View our House Rules and House Etiquette HERE

  • Yes. All guests are required to upload a clear photo of a valid government-issued photo ID (such as a passport or driver's licence) as part of their Arrival Registration.

    The name on your ID must match your booking details.

    You'll receive a link to complete your Arrival Registration on the morning of check-in. Please also bring your original ID, as our reception team may request to sight it for verification.

  • Our friendly reception team is available daily from 3pm–5pm to assist with check-in, key collection and any questions you may have.

    Arriving outside reception hours? No worries! We offer early access to The Den, our guest lounge, and self-service key collection for guests arriving after 5pm. You'll receive all the details in your arrival email.

    If you need assistance before or during your stay, you can contact us via:

    We monitor messages throughout the day and will respond as soon as possible.

    For urgent after-hours emergencies only, an emergency phone is available on-site.

  • Quiet hours are from 9pm to 8am.

    The Fenway offers a calm, respectful environment for travellers. Please keep noise to a minimum during quiet hours and be considerate of other guests when using shared spaces.

  • We love animals but we chose to make this a pet-free place to stay!  Therefore we have a strict ‘no pets’ policy and we cannot make any exceptions to this rule.  Thank you for understanding.